Email: [email protected]
Legal Business Name:
19 Cue Ltd Trading as Simple Living
You can place orders for our products on our website. Payment is required before any order will be sent.
Shipping & Delivery
We normally ship next business day whenever possible, however at times it may take up to 3 business days of your order being placed and payment being received for your package to be processed and handed over to the post or courier. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such. The website will automatically calculate the shipping cost for each order. We send most New Zealand orders by NZ Post Tracked and we will notify you if your parcel is being shipped by a different courier. We do not ship internationally. You will be provided with a tracking number. Delivery time will vary depending on your location but normally will arrive within 2 to 7 working days.
Returns & Replacements
Your satisfaction is important to us, if you have a concern about the quality of your product please email us with the reason you are dissatisfied at [email protected] We may request you to return the product before processing a refund or replacement. We reserve the right to replace your item if it is damaged whenever possible rather than refunding the purchase price. If your return is simply a “change of mind”, you will be required to pay to ship the product back to us prior to receiving a refund. The item must be returned within 7 days of your receiving it, and must be returned to us in the same new condition that it was sent out to you.
Privacy & Security
Simple Living collects, retains and updates personal information about you which you provide both directly, for example, by you sending us an email inquiring about products on our website; and indirectly through your use of this site and the services and functionality offered through it. Simple Living intends to use this information for purposes connected with providing, monitoring and marketing existing and future products and services, to you keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in. You can request to be removed from any Simple Living mailing list by contacting us at [email protected] We will not trade or sell any of the personal information you have provided to any third party without your consent. Transactions made on the Simple Living website are protected by Kiwi Bank. We do not store cardholder information. We use the Kiwi Bank Fetch Payment Solution to process online orders.
Right to use site and IP rights
You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes.
All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Simple Living (or the relevant content supplier). Simple Living is the exclusive owner of all rights in the compilation, design and layout of this site.
Content on this site and third party materials
While Simple Living has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Simple Living only provides the information on, or accessed through this site, on an “as is” basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through this site. Simple Living may change the content and/or services described on the site at any time without prior notice
This site contains links to third party websites. These are not controlled by Simple Living. They are provided for your convenience only. Please note that Simple Living does not check, nor necessarily endorses, approve or agree with the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.
All Liability Excluded
To the extent permitted by law, we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.